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Kettle & Fire
Frequently Asked Questions
Frequently Asked Questions
Fire Club Membership Program
FIRE CLUB 30-DAY FREE TRIAL
Fire Club Membership Program
General FAQ
Shipping Delay Update
Customer Support Update as of March 17, 2020
What's New With Our Beef Bone Broth?
Why Soups?
Where Can I Buy Kettle & Fire Products?
What if I don't like Kettle & Fire Bone Broth?
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Ordering
What Carton Sizes Do You Offer?
Do You Give Military Discounts?
Can I Change or Cancel My Order?
Can I exchange my order?
How do I return my order?
Shipping
How do I qualify for free shipping?
What Is the minimum order and do you offer a shipping discount for first-time orders?
Do you ship to Canada?
Do you ship internationally?
Do you ship to APO/DPO/FPO addresses?
My order arrived frozen. Is it safe to use?
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Tracking
Which Carrier Do You Use to Ship My Order?
How Do I Track My Order?
What is The Estimated Arrival Date of my Order?
What Do I Do if My Order is Damaged?
What Do I Do if My Order is Missing?
Tracking
Subscriptions
How-To Update Your Credit Card
How-to Update Your Shipping Information
How-To Cancel a Subscription
How-to Change delivery frequency
How-To Change products in a subscription (Remove and Add)
How-to Change the quantity of an order
See all 10 articles
VIP Loyalty Program
How to Redeem Healthy Sips Points!
How to Earn Healthy Sips Points!
What is a VIP Status?
What are some of the exclusive perks and rewards?
How do I earn points?
