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Kettle & Fire
Frequently Asked Questions
Frequently Asked Questions
General FAQ
What's All This Craziness About Bone Broth Right Now?
What Is Your Bone Broth Made of and How Do You Make It?
How is Kettle & Fire Bone Broth Different from Regular Broth and Stock?
How Do You Achieve the Long Shelf Life?
Black Friday 2018 FAQ
Why Soups?
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Ordering
What Carton Sizes Do You Offer?
Do You Give Military Discounts?
Can I Change or Cancel My Order?
Can I exchange my order?
How do I return my order?
Shipping
How do I qualify for free shipping?
What Is the minimum order and do you offer a shipping discount for first-time orders?
Do you ship to Canada?
Do you ship internationally?
Do you ship to APO/DPO/FPO addresses?
My order arrived frozen. Is it safe to use?
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Tracking
Which Carrier Do You Use to Ship My Order?
How Do I Track My Order?
What is The Estimated Arrival Date of my Order?
What Do I Do if My Order is Damaged?
What Do I Do if My Order is Missing?
Tracking
Subscriptions
Why Should I Subscribe?
How to Change the Size of Your Subscription Order
How to Cancel Your Membership
How to Update Your Shipping Info
How to Update Your Billing Info
How to Swap Products
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VIP Loyalty Program
How to Redeem Healthy Sips Points!
How to Earn Healthy Sips Points!
What is a VIP Status?
What are some of the exclusive perks and rewards?
How do I earn points?
How do I redeem my points?
