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Kettle & Fire
Frequently Asked Questions
Frequently Asked Questions
General
I’ve never tried Bone Broth before. What should I expect?
Ordering
Can I change or cancel my order?
Can I return or exchange my order?
Shipping
How do I track my order?
Do you offer free shipping?
How quickly will you ship my order after it's placed?
I live in Canada. How can I order Kettle & Fire products?
Do you ship internationally?
Do you ship to APO/DPO/FPO addresses?
Delivery
My order arrived damaged. What do I do?
I think my order may be missing. What do I do?
My order arrived frozen. Is it safe to use?
My order arrived really hot. Is it safe to use?
Subscriptions
How do I update my credit card?
How do I update my shipping address?
How do I cancel my subscription?
How do I change my delivery frequency?
How do I add or remove products on my subscription?
How do I change the quantity of a product on my subscription?
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OneNinety Rewards Program
How do I redeem my BrothBucks?
How do I earn BrothBucks?
Is there different levels in the OneNinety Rewards Program?
What is the OneNinety Rewards Program?
