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Kettle & Fire
Frequently Asked Questions
Frequently Asked Questions
Fire Club Membership Program
Fire Club Membership Program
General FAQ
What's New With Our Beef Bone Broth?
Why Soups?
Where Can I Buy Kettle & Fire Products?
What if I don't like Kettle & Fire Bone Broth?
How Do I Contact Customer Support?
Ordering
What Carton Sizes Do You Offer?
Do You Give Military Discounts?
Can I Change or Cancel My Order?
Can I exchange my order?
How do I return my order?
Shipping
How do I qualify for free shipping?
What Is the minimum order and do you offer a shipping discount for first-time orders?
Do you ship to Canada?
Do you ship internationally?
Do you ship to APO/DPO/FPO addresses?
My order arrived frozen. Is it safe to use?
See all 7 articles
Tracking
Which Carrier Do You Use to Ship My Order?
How Do I Track My Order?
What is The Estimated Arrival Date of my Order?
What Do I Do if My Order is Damaged?
What Do I Do if My Order is Missing?
Tracking
Subscriptions
How to Change the Size of Your Subscription Order
How to Cancel Your Membership
How to Update Your Shipping Info
How to Update Your Billing Info
How to Swap Products
How To Change Your Delivery Frequency
See all 10 articles
VIP Loyalty Program
How to Redeem Healthy Sips Points!
How to Earn Healthy Sips Points!
What is a VIP Status?
What are some of the exclusive perks and rewards?
How do I earn points?
How do I redeem my points?
