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Kettle & Fire
Frequently Asked Questions
Frequently Asked Questions
General FAQ
What's New With Our Beef Bone Broth?
Why Soups?
Where Can I Buy Kettle & Fire Products?
What if I don't like Kettle & Fire Bone Broth?
How Do I Contact Customer Support?
Ordering
What Carton Sizes Do You Offer?
Do You Give Military Discounts?
Can I Change or Cancel My Order?
Can I exchange my order?
How do I return my order?
Shipping
How do I qualify for free shipping?
What Is the minimum order and do you offer a shipping discount for first-time orders?
Do you ship to Canada?
Do you ship internationally?
Do you ship to APO/DPO/FPO addresses?
My order arrived frozen. Is it safe to use?
See all 7 articles
Tracking
How Do I Track My Order?
What is The Estimated Arrival Date of my Order?
What Do I Do if My Order is Damaged?
What Do I Do if My Order is Missing?
Tracking
Subscriptions
How-To Update Your Credit Card
How-to Update Your Shipping Information
How-To Cancel a Subscription
How-to Change delivery frequency
How-To Change products in a subscription (Remove and Add)
How-to Change the quantity of an order
See all 10 articles
VIP Loyalty Program
How to Redeem Healthy Sips Points!
How to Earn Healthy Sips Points!
What is a VIP Status?
What are some of the exclusive perks and rewards?
How do I earn points?
