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  1. Kettle & Fire
  2. Frequently Asked Questions

Frequently Asked Questions

General

  • Where can I find more information about Bone Broth?
  • I’ve never tried Bone Broth before. What should I expect?

Ordering

  • Can I change or cancel my order?
  • Can I return or exchange my order?

Shipping

  • How do I track my order?
  • Do you offer free shipping?
  • How quickly will you ship my order after it's placed?
  • I live in Canada. How can I order Kettle & Fire products?
  • Do you ship internationally?
  • Do you ship to APO/DPO/FPO addresses?

Delivery

  • My order arrived damaged. What do I do?
  • I think my order may be missing. What do I do?
  • My order arrived frozen. Is it safe to use?
  • My order arrived really hot. Is it safe to use?

Subscriptions

  • How do I update my credit card?
  • How do I update my shipping address?
  • How do I cancel my subscription?
  • How do I change my delivery frequency?
  • How do I add or remove products on my subscription?
  • How do I change the quantity of a product on my subscription?
  • See all 10 articles

OneNinety Rewards Program

  • What is the Personal Shopper perk?
  • Where do I find my Refer A Friend link?
  • How do I redeem my BrothBucks?
  • How do I earn BrothBucks?
  • Will my BrothBucks expire?
  • Are there different levels in the OneNinety Rewards Program?
  • See all 7 articles
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The information presented on this site is for education purposes only. Kettle and Fire does not provide medical advice, treatment or diagnosis.
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