How do I cancel my subscription?

We offer our subscription program to be fully customizable to your needs. If you need to skip a month or perhaps would like to switch out your flavors, we're here to make your subscription perfectly fitted for you. Please reach out to our Support Team here if you would like help editing your subscription.

If you have too much Bone Broth on your hands, you can check out our following resources:

If you would like to cancel your subscription then the steps below. 

  1. Go to https://www.kettleandfire.com/ and log into your account
  2. Once logged in, you should see your account page, Welcome Back
  3. In the Account Links to the right side, click on Manage Subscription
  4. On the right side under your subscription details, click on Cancel Subscription
  5. A pop up will ask why you are cancelling and if you'd prefer to delay your shipment instead 
  6. If you're sure you wish to cancel, click No thanks, Cancel Subscription
  7. You will receive confirmation that your subscription has been canceled

Please note that if you have an order that was already processed (i.e. you received an order confirmation email) canceling your subscription will not cancel the order.

If you need help gaining access to your account please click here for help.

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