It's possible to change or cancel your order if we are able to catch it before it begins processing in our warehouse. If we are unable to catch it, you will be able to return or exchange your order in our Returns Center.
The best way to change or cancel your order before it begins processing it is to call our phone number at (415) 857-0024.
Our Phone Support hours are between 7:00 a.m. and 4:00 p.m. PST, Monday through Friday. If we are unable to answer, please leave a voice message with your name and the reason for calling and we will call you back as soon as possible.
You can also contact us by submitting a request.