Once your order ships, you will receive an email with your tracking information. (If you need to search your inbox, look for “Your shipment is on the way!!”)

If your order seems to be late, missing, or if you did not get your tracking information, the best way to contact us is to submit a request.

You may also call our phone number at (415) 857-0024.

Our phone support hours are between 7:00 am and 4:00 pm PST, Monday through Friday. If we are unable to answer, please leave a voice message with your name and the reason for calling and we will call you back as soon as possible.



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