We accept returns for 30 days after the order has been received. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it.
Please do not send your purchase back without a return label which we provide for free. Your account will be refunded once our warehouse processes your returned order.
We do not refund the shipping fees but do provide a prepaid return shipping label. Refunds can only be applied to the original payment methods.
To make a return, please visit our Returns Center.
You will need access to a printer to print your return label. Please contact us if you would like us to send you a label via snail mail.
If you need help, the best way to contact us is to submit a request.
You may also call our phone number at (415) 857-0024.
Our Phone Support hours are between 7:00 am and 4:00 pm PST, Monday through Friday. If we are unable to answer, please leave a voice message with your name and the reason for calling and we will call you back as soon as possible.