Can't find an answer in our articles? Send us an email and we'll get back to you as soon as we can.

Our Phone Support hours are between 8:00 a.m. and 4:00 p.m. PST, Monday through Friday.

Shop

Blog

Loyalty Program

Contact Us

My Account

Kettle & Fire

Kettle &amp; Fire&apos;s food safety and quality standards do not allow for product returns.If you have any issues with your order, please reach out to our Support Team within 30 days of your purchase date. Give us a call at (512) 866-0688 or&#xA0;email&#xA0;us at&#xA0;<a data-key="23" href="mailto:support@kettleandfire.com">support@kettleandfire.com</a>&#xA0;we&apos;re happy to assist you further.<p data-key="26" data-slate-fragment="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">If you didn&#x2019;t like the flavors you received please see our&#xA0;<a data-key="28" href="https://www.kettleandfire.com/pages/refund-policy" rel="noopener noreferrer" target="_blank">Our Risk-Free Money Back Guarantee.</a>

Kettle & Fire's food safety and quality standards do not allow for product returns. If you have any issues with your order, please reach out to our Support Team within 30 days of your purchase date. Give us a call at (512) 866-0688 or email us at sup

Can I return or exchange my order?

📦 Order & Shipping

Order Changes or Edits

What is the difference between Kettle & Fire Bone Broth and collagen powders?

I’ve never tried Bone Broth before. What should I expect?

What is the Ketogenic Diet?

How is Kettle & Fire Bone Broth different from regular broth and stock?

Where can I find more information about Bone Broth?

Which one should I choose, Chicken or Beef Bone Broth?

How do I open the carton?

What are the health benefits of bone broth?

What is the Bone Broth Diet?

How many servings per carton of your products?

How do I heat your products? Are the cartons microwave-safe?

Is your Bone Broth safe to consume after the expiration date?

What is the difference between Beef Bone Broth and Cooking Bone Broth?

🤔 Top FAQs

What is guar gum & why do you use it in your Soups?

Where does the sodium in your products come from?

How much collagen is in your products?

How much potassium is in your products and what is it good for?

Where can I find nutritional labels & full ingredient lists?

Why do you use apple cider vinegar in your Bone Broth?

How much sodium is in your products?

Why is having collagen in your products good for me?

Does Bone Broth need to gel for there to be collagen?

Why is your fat content so low in your Bone Broth?

Does your Bone Broth contain any allergens?

Nutrition

How does Kettle & Fire achieve a long shelf life?

What is Tetra Pak and why do you use it to package your Bone Broth?

Where are your products made?

How do you maintain your high quality standards?

Packaging

Do you offer a vegetarian substitute for bone broth?

Is your Beef Chili paleo- or keto-friendly?

Are your products kosher or halal certified?

Is Kettle & Fire autoimmune protocol (AIP) friendly?

Special Dietary Requirements

Do you add MSG to your products?

Can I use bone broth while cooking?

Do I have to skip solid meals and drink bone broth instead to get the full benefits?

When is the best time to drink bone broth?

When first starting out, how much should I drink?

Where is the best place to store your products?

If I drink bone broth unheated, are the benefits the same?

Product

Can your Bone Broth help improve my skin?

How much bone broth should I drink per day to see the benefits?

Can your Bone Broth help improve my sleep?

If I only drink your Bone Broth for 2-3 days, is this a good means of detoxing?

How does bone broth specifically support gut health?

Health

What is Kettle & Fire's production method?

Can you tell me about your chickens?

Can you tell me about your cattle?

How do you protect your products from cross-contamination at your production facility?

What type of water do you use in your Bone Broth?

Is your product certified organic? Why do I not see USDA Certified Organic labels on your packaging?

Production

🍖 All About Bone Broth

Beef Bone Broth

Lemongrass Ginger Beef Bone Broth

Turmeric Ginger Bone Broth

Chipotle Beef Bone Broth

Mushroom Chicken Bone Broth

Coconut Curry Bone Broth

Chicken Bone Broth

Bone Broths

Tom Yum Chicken Keto Bone Broth

Butter Chicken Keto Bone Broth

Keto Bone Broths

Spicy Cauliflower Keto Bone Broth Soup

Broccoli Cheddar Keto Bone Broth Soup

Mushroom Bisque Keto Bone Broth Soup

Butter Curry Keto Bone Broth Soup

Keto Soups

Thai Chicken Curry Bone Broth Soup

Butternut Squash Bone Broth Soup

Creamy Tomato Bone Broth Soup

Chicken Noodle Bone Broth Soup

Beef Chili with Beans Bone Broth Soup

Miso Bone Broth Soup

Soups

Chicken Cooking Broth

Beef Cooking Broth

Vegetable Cooking Broth

Low Sodium Chicken Cooking Broth

Low Sodium Beef Cooking Broth

Low Sodium Vegetable Cooking Broth

Cooking Broths

🥣 Product Guides

What does ‘regenerative’ mean?

Why did Kettle & Fire launch a regenerative line of bone broths?

Why should I buy this premium priced bone broth? Why is regenerative more expensive?

Do your Regenerative Bone Broths taste different from original Kettle & Fire Bone Broths?

Why aren’t all your products Regenerative? Will all your products become Regenerative?

🌱 Regenerative Bone Broths

How are these new soups different from your other soups?

Are these new soups vegan or vegetarian?

Are these new soups really made with bone broth?

How do these differ from other classics with similar names, made by other brands?

Where can I find nutritional information for each soup?

How can I order these new soups?

These soups aren’t labeled Low Sodium - why?

🍲 Hearty Soups

Why did you make Reduced Sodium Bone Broths?

How are these new bone broths different from your other bone broths?

Are they made with the same premium ingredients?

Do these taste different than the original?

What are the health benefits of Reduced Sodium?

How do I know which one is for me: the Classic Bone Broths or Reduced Sodium?

Where can I find nutritional information for each bone broth?

How can I order these new bone broths?

🧂 Reduced Sodium Bone Broth

Are there different levels in the Loyalty Program?

What is Kettle & Fire’s Loyalty Program?

How can I earn loyalty points?

How do I find my loyalty points?

How do I redeem my loyalty points?

What is the Personal Shopper perk?

Will my loyalty points expire?

How can I Refer a Friend (and what’s in it for me)?

How do I access my account?

Why should I subscribe?

What is the minimum order for a subscription?

How do I add or remove products on my subscription?

How do I change the quantity of a product on my subscription?

How do I change my delivery frequency?

How do I update my shipping address?

How do I update my credit card?

How do I cancel or pause my subscription?

How do I reactivate my subscription?

Subscription Terms & Conditions

Subscription

🏆 Subscription & Loyalty Program

How quickly will you ship my order after it's placed?

Do you offer free shipping?

How do I track my order?

I live in Canada. How can I order Kettle & Fire products?

Do you ship to APO/DPO/FPO addresses?

Shipping

My order arrived frozen. Is it safe to use?

My order arrived damaged. What do I do?

I think my order may be missing. What do I do?

My order arrived really hot. Is it safe to use?

Delivery

Can I change or cancel my order?

What is Shop Pay?

What payment methods are accepted with Shop Pay installments?

Are there late fees?

Will using Shop Pay affect my credit score?

What happens if I need to partially or fully cancel my order that's purchased with Shop Pay?

Can I return or exchange my order?Updated 3 years ago