What is the difference between Kettle & Fire Bone Broth and collagen powders?
I’ve never tried Bone Broth before. What should I expect?
What is the Ketogenic Diet?
How is Kettle & Fire Bone Broth different from regular broth and stock?
Where can I find more information about Bone Broth?
Which one should I choose, Chicken or Beef Bone Broth?
How do I open the carton?
What are the health benefits of bone broth?
What is the Bone Broth Diet?
All About Bone Broth
What is guar gum & why do you use it in your Soups?
Where does the sodium in your products come from?
How much collagen is in your products?
How much potassium is in your products and what is it good for?
Where can I find nutritional labels & full ingredient lists?
Why do you use apple cider vinegar in your Bone Broth?
How much sodium is in your products?
Why is having collagen in your products good for me?
Does Bone Broth need to gel for there to be collagen?
Why is your fat content so low in your Bone Broth?
How does Kettle & Fire achieve a long shelf life?
What is Tetra Pak and why do you use it to package your Bone Broth?
Where are your products made?
How do you maintain your high quality standards?
Special Dietary Requirements
Do you offer a vegetarian substitute for bone broth?
Is your Beef Chili paleo- or keto-friendly?
Are your products kosher or halal certified?
Is Kettle & Fire autoimmune protocol (AIP) friendly?
Do you add MSG to your products?
Can I use bone broth while cooking?
Do I have to skip solid meals and drink bone broth instead to get the full benefits?
When is the best time to drink bone broth?
When first starting out, how much should I drink?
Where is the best place to store your products?
If I drink bone broth unheated, are the benefits the same?
Can your Bone Broth help improve my skin?
How much bone broth should I drink per day to see the benefits?
Can your Bone Broth help improve my sleep?
If I only drink your Bone Broth for 2-3 days, is this a good means of detoxing?
How does bone broth specifically support gut health?
Beef Bone Broth
Lemongrass Ginger Beef Bone Broth
Turmeric Ginger Bone Broth
Chipotle Beef Bone Broth
Mushroom Chicken Bone Broth
Coconut Curry Bone Broth
Chicken Bone Broth
Keto Bone Broths
Spicy Cauliflower Keto Bone Broth Soup
Broccoli Cheddar Keto Bone Broth Soup
Mushroom Bisque Keto Bone Broth Soup
Butter Curry Keto Bone Broth Soup
Thai Chicken Curry Bone Broth Soup
Butternut Squash Bone Broth Soup
Creamy Tomato Bone Broth Soup
Chicken Noodle Bone Broth Soup
Beef Chili with Beans Bone Broth Soup
Miso Bone Broth Soup
Subscription & Loyalty Program
Are there different levels in the Loyalty Program?
What is Kettle & Fire’s Loyalty Program?
How can I earn loyalty points?
How do I redeem my loyalty points?
What is the Personal Shopper perk?
Will my loyalty points expire?
How can I Refer a Friend (and what’s in it for me)?
How do I access my account?
Why should I subscribe?
How do I add or remove products on my subscription?
What is the minimum order for a subscription?
How do I cancel my subscription?
How do I change the quantity of a product on my subscription?
How do I change my delivery frequency?
How do I update my credit card?
Subscription Terms & Conditions
How do I update my shipping address?
Order & Shipping
How quickly will you ship my order after it's placed?
Do you ship internationally?
Do you offer free shipping?
How do I track my order?
I live in Canada. How can I order Kettle & Fire products?
Do you ship to APO/DPO/FPO addresses?
My order arrived frozen. Is it safe to use?
My order arrived damaged. What do I do?
I think my order may be missing. What do I do?
My order arrived really hot. Is it safe to use?
Order Changes or Edits
What is Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—w…
What payment methods are accepted with Shop Pay installments?
The installments option on Shop Pay is available on debit and credit cards.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
Will using Shop Pay affect my credit score?
No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.
What happens if I need to partially or fully cancel my order that's purchased with Shop Pay?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purcha…
Can I use Shop Pay on a subscription order?
No, Shop Pay installments are only available on one-time purchases.
Contact Shop Pay
For more questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.