My order arrived frozen. Is it safe to use?

Yes, your Kettle & Fire product is completely safe to use. Our Bone Broth is packaged in an aseptic and vacuum-sealed environment. Since there are no bacteria, it is shelf stable for two years withou…

Updated 1 year ago

My order arrived damaged. What do I do?

We are very sorry this happened! If you have the damaged order, please take a photo & send our Customer Support Team at You will be able to attach the photo in the form. We…

Updated 1 year ago

I think my order may be missing. What do I do?

If you believe that your order is missing please follow these steps: First check the details of your tracking information to see if your order may still be in-transit. If your order's tracking states…

Updated 2 months ago

My order arrived really hot. Is it safe to use?

Yes, it is safe to use because our packaging will protect the product from the heat. We use Tetra Pak packaging that is aseptic, sustainable, and environmentally friendly. The main building materials…

Updated 1 year ago