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Top FAQs
Top FAQs
What is the difference between Kettle & Fire Bone Broth and collagen powders?
I’ve never tried Bone Broth before. What should I expect?
What is the Ketogenic Diet?
How is Kettle & Fire Bone Broth different from regular broth and stock?
Where can I find more information about Bone Broth?
Which one should I choose, Chicken or Beef Bone Broth?
How do I open the carton?
What are the health benefits to bone broth?
What is the Bone Broth Diet?
All About Bone Broth
Nutrition
What is guar gum & why do you use it in your Soups?
Where does the sodium in your products come from?
How much collagen is in your products?
How much potassium is in your products and what is it good for?
Where can I find nutritional labels & full ingredient lists?
Why do you use apple cider vinegar in your Bone Broth?
How much sodium is in your products?
Why is having collagen in your products good for me?
Does Bone Broth need to gel for there to be collagen?
Why is your fat content so low in your Bone Broth?
Packaging
How does Kettle & Fire achieve a long shelf life?
What is Tetra Pak and why do you use it to package your Bone Broth?
Where are your products made?
How do you maintain your high quality standards?
Special Dietary Requirements
Do you offer a vegetarian substitute for bone broth?
Is your Beef Chili paleo- or keto-friendly?
Are your products kosher or halal certified?
Is Kettle & Fire autoimmune protocol (AIP) friendly?
Product
Do you add MSG to your products?
Can I use bone broth while cooking?
Do I have to skip solid meals and drink bone broth instead to get the full benefits?
When is the best time to drink bone broth?
When first starting out, how much should I drink?
Where is the best place to store your products?
If I drink bone broth unheated, are the benefits the same?
Health
Can your Bone Broth help improve my skin?
How much bone broth should I drink per day to see the benefits?
Can your Bone Broth help improve my sleep?
If I only drink your Bone Broth for 2-3 days, is this a good means of detoxing?
How does bone broth specifically support gut health?
Production
Product Guides
Bone Broths
Beef Bone Broth
Lemongrass Ginger Beef Bone Broth
Turmeric Ginger Bone Broth
Chipotle Beef Bone Broth
Mushroom Chicken Bone Broth
Coconut Curry Bone Broth
Chicken Bone Broth
Keto Bone Broths
Keto Soups
Spicy Cauliflower Keto Bone Broth Soup
Broccoli Cheddar Keto Bone Broth Soup
Mushroom Bisque Keto Bone Broth Soup
Butter Curry Keto Bone Broth Soup
Soups
Thai Chicken Curry Bone Broth Soup
Butternut Squash Bone Broth Soup
Creamy Tomato Bone Broth Soup
Chicken Noodle Bone Broth Soup
Beef Chili with Beans Bone Broth Soup
Miso Bone Broth Soup
Cooking Broths
Subscription & 190 Rewards
190 Rewards
Are there different levels in the OneNinety Rewards Program?
What is the OneNinety Rewards Program?
How do I earn BrothBucks?
How do I redeem my BrothBucks?
What is the Personal Shopper perk?
Will my BrothBucks expire?
Where do I find my Refer A Friend link?
Subscription
How do I access my account?
Why should I subscribe?
How do I add or remove products on my subscription?
What is the minimum order for a subscription?
How do I cancel my subscription?
How do I change the quantity of a product on my subscription?
How do I change my delivery frequency?
How do I update my credit card?
Subscription Terms & Conditions
How do I update my shipping address?
Order & Shipping
Shipping
How quickly will you ship my order after it's placed?
Do you ship internationally?
Do you offer free shipping?
How do I track my order?
I live in Canada. How can I order Kettle & Fire products?
Do you ship to APO/DPO/FPO addresses?
Delivery
My order arrived frozen. Is it safe to use?
My order arrived damaged. What do I do?
I think my order may be missing. What do I do?
My order arrived really hot. Is it safe to use?
Order Changes or Edits
Contact Us
Product
Do you add MSG to your products?
All Kettle & Fire products are MSG-free. We only want to provide the best products for our customers, so you get all the pure goodness..
Can I use bone broth while cooking?
Yes, absolutely! Using our Bone Broth while cooking is a wonderful way to incorporate it into your daily life. You can use it to make a gravy, or use it instead of water when cooking rice or pasta, a…
Do I have to skip solid meals and drink bone broth instead to get the full benefits?
No, you don’t need to stop eating regular, solid meals to enjoy the full benefits of our Bone Broth. We encourage you to incorporate bone broth into your everyday meals so that it becomes part of you…
When is the best time to drink bone broth?
Any time is a good time to consume bone broth. However, the ideal time will depend on your reasons for drinking bone broth. Are you looking for a way to boost your energy without caffeine? Then swapp…
When first starting out, how much should I drink?
Great question! Your answer can depend on where you find yourself in your bone broth journey. When you first start, we recommend drinking 2 to 4 oz daily and to keep at it for a couple of weeks to de…
Where is the best place to store your products?
Unopened Bone Broth: You can safely store our unopened products in your pantry or cupboard at room temperature. The shelf life of all our unopened products is two years. Opened Bone Broth: The best p…
If I drink bone broth unheated, are the benefits the same?
Yes, the benefits are the same. Many people just find it more appetizing to drink the bone broth heated. However, drinking hot bone broth in summer is often the last thing you feel like doing, so we…
