How do I track my order?

Once your order ships, you will receive an email with your tracking information. In this email, you will receive your tracking number & a direct link view your shipment's tracking progress. Please note, if you ordered more than fourteen 16 oz cartons, or ordered both 16 and 32 oz cartons, your order will ship in multiple boxes.

If your order seems to be late, missing, or if you did not get your tracking information email, please contact our Customer Support Team at

You may also call our phone number at (512) 866-0688.

Our phone support hours are between 8:00 am and 4:00 pm PST, Monday through Friday. If we are unable to answer, please leave a voice message with your name, order number and the reason for calling. We will call you back as soon as possible.

How did we do?

Do you offer free shipping?

I live in Canada. How can I order Kettle & Fire products?