What is the difference between Kettle & Fire Bone Broth and collagen powders?
I’ve never tried Bone Broth before. What should I expect?
What is the Ketogenic Diet?
How is Kettle & Fire Bone Broth different from regular broth and stock?
Where can I find more information about Bone Broth?
Which one should I choose, Chicken or Beef Bone Broth?
How do I open the carton?
What are the health benefits of bone broth?
What is the Bone Broth Diet?
All About Bone Broth
What is guar gum & why do you use it in your Soups?
Where does the sodium in your products come from?
How much collagen is in your products?
How much potassium is in your products and what is it good for?
Where can I find nutritional labels & full ingredient lists?
Why do you use apple cider vinegar in your Bone Broth?
How much sodium is in your products?
Why is having collagen in your products good for me?
Does Bone Broth need to gel for there to be collagen?
Why is your fat content so low in your Bone Broth?
How does Kettle & Fire achieve a long shelf life?
What is Tetra Pak and why do you use it to package your Bone Broth?
Where are your products made?
How do you maintain your high quality standards?
Special Dietary Requirements
Do you offer a vegetarian substitute for bone broth?
Is your Beef Chili paleo- or keto-friendly?
Are your products kosher or halal certified?
Is Kettle & Fire autoimmune protocol (AIP) friendly?
Do you add MSG to your products?
Can I use bone broth while cooking?
Do I have to skip solid meals and drink bone broth instead to get the full benefits?
When is the best time to drink bone broth?
When first starting out, how much should I drink?
Where is the best place to store your products?
If I drink bone broth unheated, are the benefits the same?
Can your Bone Broth help improve my skin?
How much bone broth should I drink per day to see the benefits?
Can your Bone Broth help improve my sleep?
If I only drink your Bone Broth for 2-3 days, is this a good means of detoxing?
How does bone broth specifically support gut health?
Beef Bone Broth
Lemongrass Ginger Beef Bone Broth
Turmeric Ginger Bone Broth
Chipotle Beef Bone Broth
Mushroom Chicken Bone Broth
Coconut Curry Bone Broth
Chicken Bone Broth
Keto Bone Broths
Spicy Cauliflower Keto Bone Broth Soup
Broccoli Cheddar Keto Bone Broth Soup
Mushroom Bisque Keto Bone Broth Soup
Butter Curry Keto Bone Broth Soup
Thai Chicken Curry Bone Broth Soup
Butternut Squash Bone Broth Soup
Creamy Tomato Bone Broth Soup
Chicken Noodle Bone Broth Soup
Beef Chili with Beans Bone Broth Soup
Miso Bone Broth Soup
Subscription & Loyalty Program
Are there different levels in the Loyalty Program?
What is Kettle & Fire’s Loyalty Program?
How can I earn loyalty points?
How do I redeem my loyalty points?
What is the Personal Shopper perk?
Will my loyalty points expire?
How can I Refer a Friend (and what’s in it for me)?
How do I access my account?
Why should I subscribe?
How do I add or remove products on my subscription?
What is the minimum order for a subscription?
How do I cancel my subscription?
How do I change the quantity of a product on my subscription?
How do I change my delivery frequency?
How do I update my credit card?
Subscription Terms & Conditions
How do I update my shipping address?
Order & Shipping
How quickly will you ship my order after it's placed?
Do you ship internationally?
Do you offer free shipping?
How do I track my order?
I live in Canada. How can I order Kettle & Fire products?
Do you ship to APO/DPO/FPO addresses?
My order arrived frozen. Is it safe to use?
My order arrived damaged. What do I do?
I think my order may be missing. What do I do?
My order arrived really hot. Is it safe to use?
Order Changes or Edits
Updated by Olga Voytenko
If you have at least 100 loyalty points in your account, you can redeem your points for a discount on your next order.
For one-time orders and new subscriptions sign-ups :
- Be sure to log in to your account and add the products you wish to purchase to your cart.
- Once you are ready to check out, click on the Cart Icon and then Proceed to Checkout.
- In checkout, you will find a dropdown menu for you to choose which reward you would like to apply. Choose which reward you would like to apply to your cart, then click Apply.
Please note: if you have a separate non-loyalty discount code then you can also apply this to your cart in the discount code bar. However, you may not apply two loyalty codes.
For subscription renewal orders:
- Be sure to log in to your account and go to our Loyalty Page.
- Scroll down to How To Redeem or Use Points on Existing Subscriptions.
- Click on the Redeem button and click Yes if you wish to redeem for that amount.
- Then copy the code and scroll up to your Account Portal.
- Click on Manage Subscription and then under your Order Total, you’ll find the link for: Have a Discount Code. Please click this link.
A discount code bar will appear for you to paste your code, then click Apply.
- Once applied, you will see your new order total with the savings!
Please note: only one code is able to be applied per order. If you already have a code applied to your subscription that has not yet been used, please wait until your next renewal to apply your new code. If you try to apply an additional code, you may receive a ‘discount invalid’ message.