My order arrived frozen. Is it safe to use?

Yes, your Kettle & Fire product is completely safe to use.

Our Bone Broth is packaged in an aseptic and vacuum-sealed environment. Since there are no bacteria, it is shelf stable for two years without any preservatives.

Remember to store opened bone broth in the refrigerator. We also recommend freezing any remaining bone broth if you are not planning on using it within 5 to 7 days after opening.

How did we do?

My order arrived damaged. What do I do?